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Call center experience

Cloud contact

White Paper

The Work-from-Home Revolution & the Engagement Challenge

VocalCom

JUNE 22, 2020

According to a Toister Solutions research, one of the top five challenges plaguing call center agent performance is how much of agents’ time gets sucked up by low-value work and the lack of context agents have about their customers. Want to know more about the evolution of contact centers ?

Brand ambassadors

Brand ambassadors Contact Center contact center workforce contact center solutions

« The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia

VocalCom

JUNE 16, 2020

One of the key takeaways of 2020 CallMiner Churn survey is that contact center performance drives both loyalty and churn, with 90% of consumers saying they are likely to stay loyal after a positive call center experience, while nearly three quarters (73.7%) were likely to switch after a negative call center experience.

Contact Center

Contact Center Cloud contact contact center solutions Call center experience

Customer Contact Central

The Work-from-Home Revolution & the Engagement Challenge

« The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia

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