Call center experience Chatbots Gamification Service level 
OctopusTech
MARCH 1, 2023
Inbound call centers play a crucial role in delivering these revenue-generating experiences, so everything from the standard greeting to agent training to the establishment of KPIs needs to be designed with the customer in mind. Some companies even use call center gamification as an incentive system for performance.
Fonolo
NOVEMBER 17, 2020
More than a third of service organizations already have a defined AI strategy, and more than half are currently investigating ways to use it in the business. Call Centers Will Change in 2020. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees.
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