Call center experience Chatbots Consulting Wait times 
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls. Change is coming, and the proof is in the numbers: 2013: 6 out of 10 contact centers had plans for cloud-based deployments.
NobelBiz
OCTOBER 17, 2023
Customer Experience For call centers, striking the right balance between leveraging automation for efficiency and ensuring personalized customer service becomes pivotal. Example from a Call Center Perspective: A customer, facing a complex issue with a product, first interacts with a chatbot.
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