Call center experience, call center software and Time management

How to Spot (and Hire) a Great Call Center Manager

Fonolo

MARCH 17, 2022

At first glance, a call center manager job may seem easy compared to the agents they oversee. After all, they are not the ones who have to navigate call center software, ensure customer satisfaction, and take all the phone calls. Time management. Team management experience.

Call Center

Call Center Management call center software Average Handle Time

How Do You Make Customers Feel Important?

aircall

JANUARY 24, 2022

Call centers that ensure strong customer engagement and support implement when they use the advantages of a cloud-based phone system and call center software. The right software solutions allow you to take the steps that evoke positive emotions in customers, engage them, and ensure they feel supported.

Call Center

Call Center Best practices call center software CRM

Customer Contact Central

How to Spot (and Hire) a Great Call Center Manager

How Do You Make Customers Feel Important?

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