call center association Document Feedback Wait times 
Expivia
MAY 9, 2021
When you’re setting standards for your call quality, make sure you think about what makes the call good for the customer. . The call element that lead to success are: Short wait times. Monitor the Quality of Live Calls. Monitoring recorded calls help you have a great season. Proper tone of voice.
Expivia
MAY 13, 2021
When you’re setting standards for your call quality, make sure you think about what makes the call good for the customer. . The call elements that lead to success are: Short wait times. Monitor the Quality of Live Calls. Monitoring recorded calls help you have a great season. Proper tone of voice.
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