6 KPIs to Guarantee Success from Your Outsource Call Center
Outsource Consultants
MARCH 9, 2018
This includes ensuring the agents receive the proper training, quality management, and calibrations to drive high-level performance. This can be done with anything from one question to an entire survey. Industry standards say that you want to answer 80% of your calls within 20 seconds.
52 
Let's personalize your content