6 KPIs to Guarantee Success from Your Outsource Call Center
Outsource Consultants
MARCH 9, 2018
This includes ensuring the agents receive the proper training, quality management, and calibrations to drive high-level performance. Industry standards say that you want to answer 80% of your calls within 20 seconds. And whenever possible, avoid keeping the customer on hold ! 2) Inbound Call Center Service Levels.
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