25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. If a QA person is responsible for delivering coaching/feedback, it can be time-consuming. This can happen more than once when a person gets transferred between agents.
Let's personalize your content