NobelBiz

APRIL 18, 2023

From intelligent call routing to AI-powered chatbots, advanced tools like ACD, IVR, or WFO software innovative solutions can streamline call center operations, automate routine tasks, and empower agents to excel. A well-calibrated IVR system is the cornerstone for intelligent contact center automation. Everything you need to know.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Interaction Metrics

JULY 10, 2023

When customers give feedback through surveys and in day-to-day conversations with your company, that’s unstructured data. One of the most widespread uses of AI to improve the customer experience is the chatbot, which attempts to mimic a human conversation.

B2B 48

B2B Customer Experience Chatbots Feedback 48

pindrop

OCTOBER 21, 2021

Call volumes spiked and call wait times lengthened as frustrated customers searched for a better way to engage with businesses. Forrester’s survey indicates that although CX is one of the top drivers for digital transformation in financial services, operational efficiency has now become the most important driver.

Contact Center 57

Contact Center Interactive Voice Response Self service Call Center 57