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Calibration

Call Logging

CRM

Call Center optimization: Tools and best practices to increase performance

NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices

Best practices Call Center Interactive Voice Response First call resolution

JustCall vs CloudCall: Which is the Best?

JustCall

APRIL 5, 2023

JustCall has earned a reputation as an all-in-one cloud phone system as it helps companies: Make and receive calls Send and receive SMS/MMS Manage communications over one portal However, CloudCall is more like a CRM as it has the ability to communicate through calls and texts. Available as a separate messaging bundle.

Interactive Voice Response

Interactive Voice Response CRM Multi-channel support Analytics

Call Center optimization: Tools and best practices to increase performance

JustCall vs CloudCall: Which is the Best?

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