6 Customer Service Goals That Matter Most in 2023
Global Response
JANUARY 23, 2023
Increase our inbound sales leads in 2023.” Increase our inbound sales leads by 30% in Q1 compared to Q1 of 2022.” Hire 4 new agents in Q1 to reduce time in queue and average wait times by the end of Q2.” Measures can take the form of simple numbers, percentage growth rates, or other metrics.
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