Business Process Outsourcing, Coaching and Schedule adherence

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How to Provide A Superior Customer Serving During the Holidays?

Call Center Pros

DECEMBER 17, 2018

The first step in ensuring your customer support team is set up for success during the holidays, is optimizing your scheduling and aiming to maximize agent capacity. Make sure your team understands the importance of schedule adherence during the seasonal rush.

Schedule adherence

Schedule adherence call center software Call Center Sales

Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

NOVEMBER 30, 2022

Conformance is a measure used by contact centers which shows what percentage of their paid time a given agent spends working (including things like paid breaks, coaching sessions and meetings). Schedule adherence. Call center schedule adherence is a percentage measure of how well agents stick to their schedules.

Contact Center

Contact Center Interactive Voice Response Call Center Automatic Callback

Customer Contact Central

How to Provide A Superior Customer Serving During the Holidays?

Contact Center Terminology – Abbreviations & Key Terms Explained!

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