Brand ambassadors Customer effort Study Upselling 
GetFeedback
AUGUST 16, 2018
As customers reply, you can keep track of your average score and segment responses by specific criteria (like customer type, region, agent, etc.) Customer Effort Score (CES). Offering quick and effective support is the surest way to make your customers happy. to dig deeper into support quality.
aircall
NOVEMBER 17, 2016
Be they bona fide Millennials, or customers of any age whose expectations have evolved with the changing customer support landscape, here are three areas to focus on for improved customer service: Brand engagement goes both ways. Connected customers enjoy self-service because they feel self-reliant and empowered.
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