Customer Service: 7 Pain Points For Call Centers
NobelBiz
FEBRUARY 22, 2023
Implement a strong IVR solution : The goal is to better disperse clients based on the reasons for their calls. However, depending entirely on a call script and reciting it mechanically is one of the most common blunders in customer service! The overflow becomes spillage. That is why we are renowned as the industry’s promise keepers.
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