Helping AI Help Agents: A Better Way to Use AI Applications in the Contact Center
Upstream Works
JUNE 9, 2022
They can simplify the agent’s life even more and allow them to provide real value add to the customer experience that only a human can provide. AI applications come in many flavors – conversational AI for chatbots, robotic process automation (RPA), intelligent virtual agent assistants, and email auto responders.
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