Pros and Cons of In-House vs. Outsourced Call Centers
Calltools
FEBRUARY 19, 2020
Call agents tend to give quick, pre-defined responses to customers thus hurting your business. Lack of Control As a business manager, the extent of control that you can exercise on outsourced call agents is limited. While an in-house call center gives you autonomy, the case is different when it comes to outsourced services.
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