Blog Contact Center Front-line service Strategy 
bold360 Blog
MARCH 16, 2020
Furthermore, supply chains are being disrupted, physical stores are closing, and agents are unable to staff contact centers. Through all of this, customers still expect a high quality of service and to receive information that is relevant to their circumstance, timely and of course correct.
Connecting the Dots
APRIL 21, 2017
But whenever I call a contact center now, I dread it. And, when you think about it, in contact centers today , at least by my experience, a lot of these sorts of measures are tending towards validating that things are OK. They have to do with the simple non-monetary remedies. But we’ll keep trying.
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