7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift
Hodusoft
FEBRUARY 29, 2024
As an owner of an MSP, if you are struggling to achieve your desired goals then you may want to consider taking a closer look at your call center’s operations and tech stack. Long Wait Times and High Abandonment Rates One of the most noticeable red flags is extended wait times for customers and high abandonment rates.
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