Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center
AWS Machine Learning
FEBRUARY 6, 2023
This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window.
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