Upstream Works

NOVEMBER 24, 2021

Contact centers that embrace a strategic focus on the customer experience (CX) will follow a different evolution path than those who stay the course with a conventional approach to customer service. The more modern form of evolution begins with understanding what defines CX and adapting the contact center to support that.

Brand ambassadors 78

Brand ambassadors Contact Center Call Center Multichannel 78

VocalCom

JUNE 22, 2020

To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). Contact Center . The new paradigm of Work.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

VocalCom

JULY 3, 2017

Supervisors should use examples of actual customer service interactions in the call center to demonstrate the strengths and weaknesses of each interaction. Train agents to use contact center technologies. Agents must be highly skilled in the use of call center technologies.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

Comm100

FEBRUARY 5, 2018

This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. Multichannel and Omnichannel Software. Others may have tools that allow companies to partake in multichannel or omnichannel customer engagement. CRM Software.

CRM 48

CRM Marketing Multichannel Self service 48