5-recommendations-to-evaluate-your-chatbots-and-ivr-for-elevated-cx Blog Related Topics 
NICE inContact
JUNE 20, 2019
Traditionally quality management in the contact center has been focused on evaluating agent-assisted interactions — mainly phone. We already discussed the gap between the number of digital channels for CX that are supported in the contact center and the number of channels that are evaluated as part of a business’ QM programs.
Hodusoft
NOVEMBER 1, 2022
The organization’s using the Call Center Software to measure how well they handle customer calls and try to improve CX with the first call resolution. The organization’s using the Call Center Software to measure how well they handle customer calls and try to improve CX with the first call resolution. How to measure FCR?
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