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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. We have a deep local talent pool from which to hire bilingual agents, and we’re obsessed with strategic partnership.

Customer Support 124
Customer Support Bilingual agents outsourcing Contact Center 124
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Onshore, offshore, nearshore call centers

Global Response

FEBRUARY 13, 2022

For countries like Canada and Puerto Rico, English is one of the official languages, so there will be a deeper level of native understanding of English, while still offering the benefit of bilingual agents to provide support in Spanish or French as well.

Call Center 62
Call Center outsourcing virtual call center Bilingual agents 62
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