Big data Interactive Voice Response Surveys virtual call center 
Fonolo
NOVEMBER 17, 2020
Is it the Voice Channel You’re Looking for? ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. of interactions. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Businesses need to bolster their customer interaction and create a regular dialogue with customers. Don’t send an annual survey to see if they’re satisfied with your products, contact center or delivery performance. When preparing to make improvements, call center managers need reliable information.
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