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New Guidelines on Consumer Engagement and Data Privacy

Natalie Petouhof

The Consumer Engagement Principles are about taking an important first step in identifying common building blocks of trust in an increasingly complex, data and technology driven business context. And while that is appreciated, there are hundreds of vendors who are counting on consumer / customer data to provide personalization.

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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. When listening to the voice of the customer, remember to include and share the positive feedback. This is where big data and predictive analytics come into play.