7 Top Priorities for the Future of Customer Engagement
Calabrio
JANUARY 6, 2016
The expansion of self-service options—from the traditional IVR to website help to community-based tech support (what some call “social customer service”)—will also increase, enabling customers to get fast answers to their questions, especially routine ones, without human interaction. Prediction #3: Self-service is the key to success.
53 
Let's personalize your content