Call Journey

MARCH 26, 2020

As a solution, organizations continue to turn to AI, machine learning, NLP and ultimately the production of big data to monitor and analyze performance. These results are then delivered straight into the customer’s preferred BI platform, making way for the consolidation of disparate enterprise data for heightened insights.

Analytics 52

Analytics Employee engagement Contact Center Scripts 52

Comm100

SEPTEMBER 22, 2016

How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. Free Download] Live Chat Scripts to Make Stellar Agents. Loyalty 3.0:

Customer Service 71

Customer Service Gamification Consulting Consulting 71

Fonolo

NOVEMBER 17, 2020

Keeping employees motivated is a challenge in every industry. 70% of business transformation efforts fail due to a lack of employee engagement. Gamification guides and reinforces high-value activity by capturing employee performance data and, in turn, using that data to motivate them with rewards and points.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Just as change must be demonstrated, employees also should be empowered to take action where necessary in order to be a part of building the culture.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56