Big data Customer centricity eBook Multichannel 
Avaya
MAY 23, 2017
Technologies like Artificial Intelligence, automation, big data, and the Internet of Things have made digital transformation an absolute necessity for organizations. Rather, most fail to understand their customers well enough to envision a truly customer-centric, digitally-transformed environment.
Comm100
FEBRUARY 16, 2018
Remove agent pain points by collecting feedback to see what systems could be improved so that agents will come across less friction when serving customers. Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success. There will be more big data security breaches,” she writes.
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