Guest Post: 6 Customer Service Trends That You’ll Want to Adopt in 2022
ShepHyken
JULY 8, 2022
Smart IVR allows you to serve customers directly without going through an agent for support calls. Hospitals can integrate CRM to monitor patients and appointments. Omni-channel support is critical moving forward. Multichannel support may not be sufficient today. Plan for future peaks and anomalies
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