Fonolo

NOVEMBER 17, 2020

Storyline: Gamification. While cost reduction is typically the main factor when investing in an enterprise solution – it’s no longer the sole motivator for moving to Contact Center as a Service (CCaaS). Why Gamification Matters. In this video, experts discuss if gamification will grow in the next year. 3. Gamification.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Natalie Petouhof

MAY 11, 2016

. • Data to Decisions – Using data to make informed business decisions. big data, predictive analytics). • Digital Marketing Transformation – Personalized, data-driven digital marketing. • Future of Work: Social Business – The technologies enabling teams to work together efficiently.

Big data 40

Big data CRM Analytics Enterprise 40

Natalie Petouhof

FEBRUARY 21, 2016

Special recognition will be given to projects that seek to redefine how the enterprise uses technology on a large scale. September 7, 2016 finalists announced and invited to Connected Enterprise. October 27, 2016 Winners announced, SuperNova Awards Gala Dinner at Connected Enterprise . examples: crm, customer experience).

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40