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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences. Bots are probably the most versatile technology being used in modern customer service teams.

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Conversational AI: Everything You Need to Know for Your Contact Center

Balto

For example, AI chatbots now are capable of providing rich messaging types such as quick replies, carousels, and knowledge base snippets, enabling seamless self-service for your customers. How Does Conversational AI Work? Now, let’s explore the theory behind conversational AI.