Remove Big data Remove Complaint resolution Remove Personalization Remove Scripts
article thumbnail

Conversational AI: Everything You Need to Know for Your Contact Center

Balto

And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. It can also automate processes and improve personalization. How Does Conversational AI Work?