Big data Chatbots Scripts virtual call center 
Fonolo
NOVEMBER 17, 2020
Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. Source: The Contact Center Satisfaction Index Mid-Year 2013. Big Data is Getting Bigger.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
With in-depth training sessions through e-learning, virtual assistance, and scripting tools, clearly establish company goals and expectations and provide your agents the confidence to tackle any initiative. Application leaders responsible for contact centers must match investment planning with operational and business goals”.
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