Big data Chatbots Enterprise virtual call center 
Fonolo
NOVEMBER 17, 2020
Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. Source: The Contact Center Satisfaction Index Mid-Year 2013. Big Data is Getting Bigger.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Application leaders responsible for contact centers must match investment planning with operational and business goals”. In the recent times, the call center solutions hosted on cloud such as, virtual call centers, IVRs, cloud hosted dialers have changed the scenario , substantially.
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