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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Application leaders responsible for contact centers must match investment planning with operational and business goals”. In the recent times, the call center solutions hosted on cloud such as, virtual call centers, IVRs, cloud hosted dialers have changed the scenario , substantially.

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Call Center Customer Support Customer centricity Contact Center 56
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Top 5 Customer Service Trends to Look out for in 2017

aircall

NOVEMBER 17, 2016

As the software used by customer support teams gets more agile and intelligent, data collection becomes more accessible to businesses of all size. In many cases, humans are still the best at handling the analysis portion of big data, which is qualified and time-consuming work. Let us know in the comment section!

Customer Service 54
Customer Service Self service Brand ambassadors virtual call center 54
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