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Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

Cloud call-back solutions like Fonolo have been around for several years, but many call centers are still unsure if it’s the right fit for their business. Source: The Contact Center Satisfaction Index Mid-Year 2013. Big Data is Getting Bigger. IDC predicts that the market for Big Data will reach $16.1

Contact Center 176
Contact Center Gamification Call Center Average Handle Time 176
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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Reduction in agent turnover – By matching workload and the workforce, the call center experiences less service level volatility, leading to a more predictable work experience for the agents. Encourage your top agents to come to trainings and give practical tips on how to be a top performer.

Call Center 56
Call Center Customer Support Customer centricity Contact Center 56
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