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The Contact Center Stack – Here’s what you need to build a modern contact center

Taylor Reach Group

SEPTEMBER 29, 2020

Customer Relationship Management (CRM). Learning Management System (LMS). Workforce Management (WFM). Quality Management (QM). CRM can instead be achieved through other service/support applications, such as a Help Desk platform or baked-in GUIs, and a repository provided in many CCaaS platforms.

Contact Center 85
Contact Center CRM Quality management Analytics 85
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 98
Customer Experience Customer Service Consulting Consulting 98
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