Best practices Gamification industry standards Interactive Voice Response 
NobelBiz
APRIL 18, 2023
Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Interactive Voice Response (IVR) : An IVR system allows callers to self-serve through automated menus, freeing agents to handle more complex issues.
Creative Virtual
JULY 18, 2019
Chatbots also lend themselves well to gamification around content awareness, skills training and performance improvements. There should be choices to personalise the agent console as well as options for agents to use voice and for the tool to also be deployed on the IVR (interactive voice response) channel.
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