Fonolo
NOVEMBER 7, 2018
Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.
Fonolo
OCTOBER 3, 2018
Just like in many industries, contact centers have their own workplace hazards, and a focus on best practices for dealing with them in a humane way will improve a contact center by leaps and bounds. For instance, gamification has become a popular way of engaging contact centers teams while also improving the bottom line.
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NobelBiz
APRIL 18, 2023
Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.
delighted
APRIL 27, 2021
Product survey best practices. Gamification of the survey can also improve the response rate. Customer interview best practices. Marketers use multiple products and platforms to deliver ads to the right users, so we need to make sure our platform works with other external platforms and abides by industry standards.
Creative Virtual
JULY 18, 2019
Chatbots also lend themselves well to gamification around content awareness, skills training and performance improvements. Combining human learnings with AI creates dependable self-service solutions and gives organisations the control they need to comply with industry standards and regulations.
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