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Customer Experience Influencers You Must Follow – Part 2

Customer Guru

He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Among her many areas of expertise are reducing churn with customer and employee journey mapping, reputation management, and brand storytelling.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Our favorite content from Ian : Customer Journey Mapping – are ‘static’ maps a waste of time and money?