7 Ways to Automate Customer Service (Without Sacrificing Quality)
APRIL 13, 2021
While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. Increases revenue potential. Configure a chatbot.