Best practices, Call flow, Coaching and industry standards

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Best practices

Call flow

Coaching

industry standards

5 Strategies for Optimizing & Improving Call Center Performance

EPIC Connections

JUNE 26, 2019

Use benchmarking reports to understand your current performance and compare it to industry standards. We’re talking about more than measuring standard metrics. You need to dig deep to discover the pain points using customer journey analysis, as well as compare your agent efficiency to industry standards.

Call Center

Call Center Call flow industry standards Contact Center

The anatomy of an effortless customer interaction

Tethr

OCTOBER 2, 2020

Are you investing in coaching for your customer care and support teams? What’s interesting to note about this one may have immediately become apparent if you’re looking at the call flow illustration above. Customer effort score: industry benchmarks and best practices. Answer that question honestly.

Customer effort

Customer effort Customer Care Coaching Surveys

Customer Contact Central

5 Strategies for Optimizing & Improving Call Center Performance

The anatomy of an effortless customer interaction

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