Best practices Call Center Customer advocacy Customer effort 
NICE inContact
OCTOBER 5, 2017
Customer Satisfaction (CSAT). Recently, the industry has moved beyond CSAT to measure loyalty, effort, and value. Customer Effort Score (CES). Remember, driving customer loyalty is one thing, while driving customer advocacy is another, and operational efficiency is yet again very separate.
NICE inContact
OCTOBER 5, 2017
Customer Satisfaction (CSAT). Recently, the industry has moved beyond CSAT to measure loyalty, effort, and value. Customer Effort Score (CES). Remember, driving customer loyalty is one thing, while driving customer advocacy is another, and operational efficiency is yet again very separate.
NICE inContact
OCTOBER 5, 2017
Customer Satisfaction (CSAT). Recently, the industry has moved beyond CSAT to measure loyalty, effort, and value. Customer Effort Score (CES). Remember, driving customer loyalty is one thing, while driving customer advocacy is another, and operational efficiency is yet again very separate.
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