Best practices Big data Engineering Multichannel 
Calabrio
APRIL 25, 2017
Traditionally contact centers have been dealing with two main data challenges. Real-time data. Real-time data is handled by a separate, dedicated real-time engine that feeds a set of separate reports. The birth of Big Data. Today there are technologies that are capable of handling large quantities of data.
Calabrio
JANUARY 6, 2016
Prediction #7: Data Doesn’t Matter Without Powerful Analytics: Without a doubt, analytics will be absolutely vital for the multichannel contact centers of 2020. It will be more important than ever to have systems in place to handle all that data, organize it and mine it. Here’s my advice for the future: Start simple.
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