Benchmark First call resolution Interactive Voice Response Technical Support 
Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely. Scott Nazareth.
Fonolo
MAY 3, 2023
How to Eliminate Hold Time in Your Call Center Abandonment leads to higher repeat calling, which lowers both first call resolution and, of course, customer satisfaction. Customers can only hear “… your call matters to us …” so many times before they lose patience and end the call.
Pointillist
JANUARY 25, 2019
Abandoning a call can cause immense frustration for customers and make them lose faith in your company. Importantly, customers show more willingness to wait on hold for technical support than for a sales transaction. It is the average cost for each call handled by a call center.
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