The Contact Center Stack – Here’s what you need to build a modern contact center
Taylor Reach Group
SEPTEMBER 29, 2020
Besides the alphabet soup of acronyms – WFM, CRM, LMS, to name a few – there are also myriad ways to mix and match platforms. Customer Relationship Management (CRM). Learning Management System (LMS). Workforce Management (WFM). Quality Management (QM). Business Analytics. COMMUNICATION PLATFORM.
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