Fonolo

SEPTEMBER 6, 2018

Today, big brands have started pushing the envelope with increasingly sophisticated ways of supporting customers, thereby raising the benchmark for new businesses from the get-go to develop best practices for customer interaction and support. White Paper: The Secret Sauce for Increasing Customer Happiness.

Customer Support 139

Customer Support Contact Center Benchmark contact center solutions 139

8x8

DECEMBER 4, 2017

I eventually became manager of the customer service team of over one hundred diverse employees, with a focus on running the company’s new contact center. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? How is this accomplished?

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

I eventually became manager of the customer service team of over one hundred diverse employees, with a focus on running the company’s new contact center. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? How is this accomplished?

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

I eventually became manager of the customer service team of over one hundred diverse employees, with a focus on running the company’s new contact center. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? How is this accomplished?

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

JANUARY 3, 2018

These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. Manage volume of business fluctuations nimbly? Because without business transparency it is almost impossible to move the dial on customer experience! Where to start though?

Metrics 48

Metrics Customer Experience Contact Center CRM 48

8x8

JANUARY 3, 2018

These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. Manage volume of business fluctuations nimbly? Because without business transparency it is almost impossible to move the dial on customer experience! Where to start though?

Metrics 48

Metrics Customer Experience Contact Center CRM 48

8x8

JANUARY 3, 2018

These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. Manage volume of business fluctuations nimbly? Because without business transparency it is almost impossible to move the dial on customer experience! Where to start though?

Metrics 48

Metrics Customer Experience Contact Center CRM 48