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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Has a journey mapping exercise ever been conducted? Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Outbound Sales Call. Do they track customer journeys? Build a Team. How to Select Your Initial Customer Data Sources.

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How to Successfully Implement Customer Journey Analytics

Pointillist

Has a journey mapping exercise ever been conducted? Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Do they track customer journeys? If recent, these journey maps can provide starting points to start discovering important customer journeys.