Call Center Monitoring: How to Benefit Your Customers and Your Team
aircall
DECEMBER 16, 2016
We say that monitoring can give you insight on your employees’ performance and the customers’ reaction, but it can also give you a feel for your team’s morale and skill level. It can be helpful to look into benchmarking studies, to see how your business measures up to others, similar in size, activity, or function. Stay in the loop.
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