Benchmark Coaching Inbound sales Surveys 
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AUGUST 14, 2019
This is done with a formula to see the percentage of customers who selected very satisfied or somewhat satisfied against the whole of your customers surveyed. . Such as: (Number of satisfied customers (4 and 5) / Number of survey responses) x 100 = % of satisfied customers . Use CSAT at key points in the sales process.
Customer Relationship Metrics
MAY 12, 2017
But, that is not usually the case and it’s not very surprising when you think about an effective external quality monitoring (eQM) program that uses a post-call survey. The following discussion comes from a study conducted in an inbound sales and (sister) service group. End the common practices (they’re bad).
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