Benchmark, Caller satisfaction and Interactive Voice Response

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Benchmark

Caller satisfaction

Interactive Voice Response

10 Tactics To Improve CX Through Contact Center IVR Messaging

NobelBiz

FEBRUARY 7, 2022

An IVR, or Interactive Voice Response, is a system that interacts with inbound and outbound calls for a business by using voice prompts or text-to-speech with various pre-recorded alternatives. The caller can select the best option for him by using the telephone keypad or by speaking.

Interactive Voice Response

Interactive Voice Response Contact Center contact center solutions Feedback

6 Secrets for Boosting Customer Satisfaction in the Contact Center

Fonolo

AUGUST 24, 2017

In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Understanding Industry Benchmarks. Understand Your Customers’ Expectations. Plus So Much More!

Contact Center

Contact Center Caller satisfaction Benchmark Call Center

Customer Contact Central

10 Tactics To Improve CX Through Contact Center IVR Messaging

6 Secrets for Boosting Customer Satisfaction in the Contact Center

Stay Connected